Troubleshooting

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Can't Switch Playback Device in Windows When Using FxSound

Can't Switch Playback Device in Windows When Using FxSound

You may have tried switching your playback device (output) in Windows and noticed that it always reverts back to FxSound Speakers when our software is running. Switching your playback device in Windows will actually swap to that device, but it must pass through our app so that we can process the audio on your device.

For more help with switching your playback device, check out this help article.

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Troubleshooting

Disabling Exclusive Mode in Windows (No Sound Troubleshooting)

For help when you've lost sound when using FxSound and other audio apps. You may need to turn off Exclusive Mode in your sound settings within Windows.

Can't Switch Playback Device in Windows When Using FxSound

FxSound acts as a virtual sound device in Windows, and in order to process your sound we need to be the default playback device in Windows. Learn more here.

Troubleshooting for No Sound When Using FxSound

If you've lost your sound when using FxSound you'll need to make sure that you've got the correct playback device selected within the FxSound app. Here's how.

Sending Log Files

Some steps on finding the log file so we can troubleshoot your bug issues and get a fix for you as soon as we can.

Sound Distortion and Volume Troubleshooting

For any issues regarding sound quality our first recommendation is to make sure that you've got spatial sound disabled in Windows

Troubleshooting For No Sound When Using DFX

If you don't have sound when using DFX you'll need to make sure that you've got the correct playback device selected within the DFX app. Here's how.

5.1, 7.1, and Other Surround Sound Troubleshooting With FxSound

If you're having troubles using surround sound systems with FxSound or DFX we have a few troubleshooting steps you can try here.

Troubleshooting No Processing/Audio Changes

Some troubleshooting steps for when you're running FxSound but you're not getting any processing changes to your sound.

Illegal License Key Troubleshooting (FxSound Premium/DFX)

For illegal license key messages on FxSound Premium and DFX, you'll want to verify that you've got the correct version for your license key.

Need more help?

Now that FxSound is free and we've moved to a donation model we've had to discontinue active customer support, but you can get help from the community at the new FxSound Forum.